Shipping
How your
order ships.
Rates, processing, tracking and the things worth knowing before you check out. If something here is not covered, ask us.
Shipping options
Every rate below is a flat rate. Pick one at checkout — the cost does not change with order size.
Standard
$20
Flat rate. Our default domestic option.
Priority
$50
Flat rate. Faster service than standard.
Free shipping
$0
Automatic on orders of $1,000 or more, before shipping.
Rates shown are current at checkout and apply per order, not per item. Orders may ship through USPS or UPS depending on the shipment and the service selected.
Processing & delivery
These are two different clocks. Processing is the part we control. Transit is the carrier.
Processing
Orders ship within 24–48 hours of payment clearing. If a holiday falls in that window, the order goes out the next business day. Pre-sale items ship when that lot lands with us, not when the order is placed.
While an order is still in this window it can be cancelled for a full refund.
Transit
Orders may ship through USPS or UPS depending on the shipment and the service selected. Once a package is handed to the carrier, delivery speed is theirs, not ours. Priority moves faster than standard. We do not quote a guaranteed delivery date, because we cannot control one.
Tracking
Your order confirmation goes to the email used at checkout, and your order status is always visible under My Account. Tracking is issued once the package is handed to the carrier — not at the moment you pay.
A new tracking number often sits without a scan for a while. That gap is normal and is not a sign the package is lost; the first real movement is the carrier accepting it into their network.
Insured shipping
Insured shipping is a $100 flat rate, chosen at checkout. What it buys is simple and specific: if carrier tracking does not show the package as delivered, we reship the order.
It is a reshipment guarantee from us, not a third-party insurance claim you have to file. There is no paperwork on your end and no claim process to chase.
Without insured shipping selected, a package that the carrier records as delivered is considered delivered. For larger orders it is the cheapest certainty available.
Delivery issues
The address I entered was wrong
The shipping address you enter at checkout is the address we ship to. Check it before you pay — once an order moves into processing we cannot guarantee a change, and once it is with the carrier we cannot redirect it. If you catch a mistake immediately, contact us and we will tell you honestly whether it is still catchable.
Tracking says delivered but nothing arrived
Check with anyone else at the address and look around the property first — most of these turn up. If you paid for insured shipping, a package the carrier has not marked delivered gets reshipped. A package the carrier has marked delivered is treated as delivered, insured or not.
The package is delayed or stuck in transit
Carrier networks stall, especially around holidays. Packages that look frozen for several days usually start moving again on their own. If tracking has not updated for an unusually long stretch, send us the order number and we will look at it with you.
The package came back as return to sender
This is almost always an address problem or a failed delivery attempt. Get in touch with your order number and we will sort out the reship with you.
Shipping restrictions
Trap Gods does not currently maintain a fixed state-level shipping block at checkout.
Hemp law moves at the state and local level and it changes often. Confirming what is legal where you take delivery is the buyer’s responsibility, and that responsibility does not shift to us. If you are buying for resale, check your own state and municipality before you order.
International shipping
International shipping is a $250 flat rate and is currently available to Europe, South America and Oceania. Puerto Rico and the Dominican Republic are handled on domestic rates, not the international rate.
Import rules are set by the destination country, not by us. Customs duties, taxes and clearance are the buyer’s responsibility, and a shipment refused or held at the border is outside our control. If you are ordering from outside the United States, talk to us first.
Shipping questions
How much is shipping?
Standard is $20, Priority is $50 and Insured is $100 — all flat rates per order. Orders of $1,000 or more ship free. International is a $250 flat rate.
When does free shipping apply?
Automatically, on orders of $1,000 or more before shipping is added. You do not need a code — the option appears at checkout once the cart qualifies.
How fast do orders go out?
Within 24–48 hours of payment clearing. Holidays push it to the next business day, and pre-sale lots ship when that batch reaches us.
When do I get tracking?
Once the package is handed to the carrier, sent to your checkout email. Order status is also in My Account. A tracking number with no scans yet is normal.
What does insured shipping actually cover?
If carrier tracking does not show the package delivered, we reship it. It is our guarantee rather than a claim you file, so there is no paperwork on your side.
Can I change an order after it is placed?
Only before it moves into processing, and that window is short. Message us with your order number straight away and we will tell you where it stands.
Can I cancel an order or get a refund?
Yes, before it ships. An order that has not yet shipped can be cancelled for a full refund — send us your order number and we will take care of it. Once an order has shipped we do not offer returns or exchanges. Full detail is on the refund policy.
Is there a minimum order?
There is no minimum order on the site — buy a quarter pound, a pound, or whatever suits your shelf. Wholesale flower pricing starts at 2 LB; contact us directly for wholesale pricing and ordering. More in the FAQ and on the wholesale page.
Looking for grading, COAs or payment? Those are covered in the full FAQ.
Need help
Ask about an order.
Have your order number ready and email [email protected]. We typically respond within 24–48 hours.